We offer free shipping within Malaysia for any purchase above RM150.
We use Poslaju Malaysia as our main courier service provider.
Upon request, we do offer premium shipping where a quotation will be provided based on our special rates.
We offer free shipping internationally for any purchase above RM2500.
We use Premium FEDEX as our main courier service provider.
We will provide a quotation based on our special rates as a FEDEX Trade Partner.
We hope each piece pleases you and holds as much value as it does to us. If for any reason you are not content with your order, we will gladly offer the following:
Upon receiving the arrival of your order, you are allowed to return your Left&Right piece within the first 3 days; provided the piece is unworn and undamaged.
In order to return the piece, send an email to email@example.com to request for your order to be returned. Once a confirmation has been sent; agreeing either to refund or to exchange the piece, you are to have the item dispatched within 1 week.
The confirmation you will receive upon agreement to refund or to exchange will be from LEFT AND RIGHT ARTISAN HANDCRAFT.
The item is to be packed securely, sealed and sent via Registered Mail.
We will require 1 to 2 weeks after retrieving the item to verify that the item is still in its original condition. Once verification is completed, we will refund you in full (excluding shipping charges).
Bespoke pieces are non-refundable.
If you have received an incorrect or damaged item during shipping or delivery, we gladly offer our repair services at a nominal fee.
*Do note that due to hygienic purposes, earrings are refundable but not in full in order to handle the disposal of the ear wire. A small deduction to the refunded amount will be made.